Thanks to the expertise and experience of its consultants in the field of insurance, InsurBT supports its customers in customer journey transformation missions in Agile mode in 3 phases:
Phase 1 : Framing
- Diagnosis of the existing
- Process analysis
- Diagnostic validation
Phase 2: design of customer journey
- Identification of optimization levers
- Design of new courses and the target organization to support them
Phase 3: Implementation
- Support for the deployment of processes and change management
- Support for IS impacts